Hybrid, Modern and Open, Triton is engineered to run the world’s largest cloud native applications
Joyent will continue to provide support through the end of April 2022 to existing commercial support customer. As of May 1st 2022, MNX will become the primary contact for support.
Yes! We will continue to offer commercial support for the Triton DataCenter product suite. Reach out to us to learn more about our commercial support offering.
If you have not already received your onboarding information, reach out directly to us at email@example.com, and we will be in touch with next steps.
Under the hood, there are a number of changes that are required to support migrating Triton & SmartOS to the infrastructure at MNX. Through 2022, some of the back end dependencies for images (images.joyent.com), software packages (pkgsrc.joyent.com) and platform/service downloads (updates.joyent.com) will move to a new location. The support team will be reaching out to the community and customers to make changes in place, and the new DNS names will be included in subsequent software updates.
MNX will take over support on May 1st. Customers will continue to utilize the Joyent support helpdesk through April 30.
No, the existing MSA’s you have with Joyent remain in effect and are assigned to MNX. No additional charges or changes apply and you will continue to receive the same SLA’s and coverage through the end of your term. At the end of the term, it will require an updated MSA or Assignment in order to renew your subscription with MNX.