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Server management detailsThe fine print of our Linux Server Management offering

BRONZE 4 HOUR SLA

499$month
  • $99 each additional server
  • 24×7 monitoring
  • Patch management
  • 3 servers included
  • 500GB offsite backup
QUOTE

SILVER 2 HOUR SLA

899$month
  • $119 each additional server
  • All standard features
  • 1TB offsite backup
  • 5 servers included
  • External Security Scans
QUOTE

GOLD 1 HOUR SLA

1999$month
  • $139 each additional server
  • 2 TB offsite backup
  • 10 servers included
  • Advanced Security Scans
  • HA cluster support
QUOTE

the detailsADDITIONAL SERVICE SPECIFIC DETAILS

All services include

  • 24×7 monitoring and response to outages
  • Operating system maintenance, security patches and updates, and troubleshooting of supported services
  • Unlimited support requests for systems and services as indicated in our service matrix
  • Offsite backup management – install, manage and monitor MNX based backup solutions on managed servers
  • Initial security assessment, and ongoing security scanning.
  • Compromise cleanup recovery
  • Additional offsite backup storage beyond the included is billed at $0.18/GB/month

security scansecurity scanning details

All of our security scans are performed with an enterprise version of Nessus. Security scans are generally performed once per month.

Bronze plan

  • You can add security scanning of all servers for an additional $200/month.

Silver and Gold plans

  • External credentialed security scans are performed once per month per server as defined by the customer. Additional ad-hoc scans can be performed on demand as requested by the customer.

ha clusterSUPPORT DETAILS FOR HA CLUSTER

Cluster / HA pair is an additional $300/month per cluster.  2 clusters are supported in the GOLD package at no additional charge.

  • Clustered HA support is generally referencing DRBD, Corsync or pacemaker.
  • The clustered/HA pair pricing also applies to any advanced method that you are using to achieve high availability. Please let us know about any advanced HA methods in our initial discussions

autoscale groupAMAZON AUTOSCALE GROUP (ASG)

Amazon Auto Scale Group (ASG) is an additional $300/month per ASG.  2 ASGs are supported in the GOLD package at no additional charge.

limitationsADDITIONAL DETAIL ON SERVICE LIMITATIONS

  • If a service/server is repeatedly (more than 2x per month, for more than 2 months) going offline for the same issue, we will require the customer to plan a fix for this issue if it can be identified, or we will begin charging professional services rates for the ongoing response to a known unfixed issues.  We will assist in identifying the cause of these outages so you can plan a fix.
  • The customer is responsible for scheduling and verifying backup testing.  We will perform backup testing on demand for any customer to validate the data is being backed up successfully.
  • Compromise cleanup services can be used up to once per month (per server) — additional cleanup requests are charged $79 for each occurrence with customer approval.

professional services

Professional services provides support for services beyond our included managed services.  Items may include project work such as migrations, installing unsupported software, custom scripting, etc.  Hourly rate for our professional services is billed at $100/hr for our managed services customers.

Supported operating systems, Platforms, and applications

Operating Systems

Web Servers

Installation Configuration Troubleshooting Monitoring Patching
Apache Yes Yes Yes Yes Yes
lighttpd No No No No No
Nginx Yes Yes Yes Yes Yes

Database Servers

Installation Configuration Troubleshooting Replication Monitoring Patching Backup
MySQL/Maria DB * Yes Yes Yes Yes** Yes Yes Yes
Percona Yes Yes Yes Yes** Yes Yes Yes
Oracle No No No No Yes No No
PostgreSQL Yes No No No Yes No No
MongoDB Yes No No No Yes No No
Cassandra Yes No No n/a Yes No No
CouchBase Yes Yes No Yes Yes No No
*MariaDB is supported for RHEL 7 and CentOS 7 **Only Master/Slave replication is supported  

Programming Languages

Installation Configuration Modules Patching
Perl Yes No Yes Yes
PHP Yes Yes Yes Yes
Python Yes Yes Yes Yes
Ruby Yes Yes Yes Yes
*Support for programming languages is limited to installation and does not include assistance with code or add-on frameworks like Ruby on Rails / Django.  

Caching

Installation Configuration Troubleshooting Patching
Memcached Yes Yes Yes Yes
Redis Yes Yes Yes Yes

Software Firewall

Installation Configuration Troubleshooting
IPTABLES Yes Yes Yes
CSF Yes Yes Yes

FTP

Installation Configuration Troubleshooting Monitoring Patching
VSFTPD Yes Yes Yes Yes Yes
PureFTP Yes Yes Yes Yes Yes
ProFTP Yes Yes Yes Yes Yes

SMTP

Installation Configuration Troubleshooting Monitoring Patching
POSTFIX Outgoing Yes Yes Yes Yes Yes
POSTFIX Inbound Yes Yes Yes Yes Yes
INBOUND SPAM FILTERING No No No No No
 

Control Panels

Installation Configuration Troubleshooting Monitoring Patching
cPanel Yes Yes Yes Yes Yes
Plesk Yes Yes Yes Yes Yes
Others No No No No No
 

Others / Additional

Installation Configuration Troubleshooting Monitoring Patching
Gunicorn Yes Yes Yes Yes No
Percona Yes Yes Yes Yes Yes
HAproxy Yes Yes Yes Yes Yes

Request additional information

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