Support 

Contacting Support

Case Priority Reference

Low
Priority
Monday – Friday, 8AM – 8PM ET – 2 business day response.
Non critical issue, not impacting production.
Medium
Priority
Monday – Friday, 8AM – 8PM ET – 4-8 business hour response.
Minor issue, impacting production with workaround.
High
Priority
24x7x365 – 4 hours response (average 30 minutes).
High priority issue impacting production.
Critical
Priority
24x7x365 – 2 hours response (average 30 minutes).
Critical issue impacting production, or system down.