Contacting Support

• Login to the support center and create a support case.

  support.mnxsolutions.com

• If you cannot login to the support center for any reason, call us at (888) 877-7118 or (734) 344-4958

Case Priority Reference

Low
Priority

Monday – Friday, 8AM – 8PM ET – 2 business day response.
Non critical issue, not impacting production.

Medium
Priority

Monday – Friday, 8AM – 8PM ET – 4-8 business hour response.
Minor issue, impacting production with workaround.

High
Priority

24×7x365 – 4 hours response (average 30 minutes).
High priority issue impacting production.

Critical
Priority

24×7x365 – 2 hours response (average 30 minutes).
Critical issue impacting production, or system down.